Frequently Asked Questions
ABOUT CYCHUNYI
CYCHUNYI was founded by designer Yichun Liu. Her work explores familiar footwear through inversion, displacement and deconstruction.
CYCHUNYI grew from Departure From The Norm, Yichun Liu’s graduate collection in Antwerp. Reversed forms and shifted proportions became the foundation of the brand’s design language.
Familiar footwear is reworked through inversion, distortion and altered construction — from exposed soles and twisted uppers to shifted proportions.
SIZE & FIT
CYCHUNYI shoes fit true to size. If you have a higher instep, we recommend taking one size up.
CYCHUNYI footwear is listed in EU sizing. Please refer to the Size Guide and fit notes on the individual product page before ordering.
If you are between sizes or unsure about the fit, please contact Client Services via support@cychunyi.com before placing your order. For a higher instep, we recommend taking one size up.
ORDERS & PAYMENT
Please contact us via support@cychunyi.com as soon as possible after placing your order. Changes or cancellations cannot be guaranteed once processing has begun, and shipped orders can no longer be cancelled.
Once your order has been placed successfully, you will receive an order confirmation by email. A separate shipping confirmation will be sent once your order has been dispatched.
Please contact us as soon as possible via support@cychunyi.com. We will do our best to assist, but address changes cannot be guaranteed once your order has entered processing or been shipped.
For pre-order items or products requiring additional preparation time, please refer to the estimated dispatch timeframe shown on the product page.
SHIPPING & DELIVERY
Yes. CYCHUNYI ships to destinations available at checkout.
In-stock orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays may require additional time.
Delivery times vary by destination and shipping method. Please refer to the Shipping Policy for more details.
Yes. Tracking details will be sent by email once your order has been dispatched. Tracking may take some time to become active after the parcel is handed to the carrier.
RETURNS & EXCHANGES
You may request a return within 30 days of delivery. Items must be unworn, unused, with tags attached and returned in their original packaging, together with proof of purchase.
Contact support@cychunyi.com before sending anything back. Once your return is approved, we will provide the return instructions and return address. Unauthorised returns may not be accepted.
We currently recommend returning the original item and placing a new order for the preferred size or style once your return has been accepted.
Once your return has been received and approved, the refund will be issued to your original payment method within 3 business days. Your bank or payment provider may require additional processing time.
Please contact us as soon as possible with your order number and clear photographs of the item and packaging. We will review the issue and arrange the appropriate next steps.
PRODUCT & CARE
Yes. Each pair is made in small quantities through repeated stages of lasting, shaping and hand finishing.
Store your shoes in their box in a cool, dry place away from direct sunlight when not worn.
Each pair is presented in a custom CYCHUNYI box with a protective dust bag and brand card.
For further assistance, please contact Client Services at support@cychunyi.com
